Return & Refund Policy

Last Updated: June 2026

1. Overview

Welcome to Fixit Design Dubai. We are committed to providing exceptional interior design services and creating beautiful spaces that exceed our clients’ expectations. This Return and Refund Policy outlines the terms and conditions governing returns, refunds, and cancellations of our interior design projects and associated products.

2. Services Covered by This Policy

This policy applies to all interior design services offered by Fixit Design Dubai, including:

• Residential Interior Design
• Commercial Interior Design
• Office Space Design
• Consultation & Space Planning
• Furniture & Décor Selection
• Installation & Implementation Services
• Design Revisions & Modifications
• Custom Furniture & Fabrication

3. Payment & Project Phases

Most interior design projects follow these phases with corresponding payments:

• Phase 1 – Initial Consultation: 20-30% deposit required to begin
• Phase 2 – Design Development: 30-40% payment upon approval of design concepts
• Phase 3 – Procurement & Ordering: 30-40% payment before furniture & materials are ordered
• Phase 4 – Installation & Completion: Final balance due upon project completion

4. Revision & Modification Period

We offer a revision period of 7-14 days from the delivery of design concepts (depending on your package). During this period:

• Design modifications and refinements are included in your service package
• Structural or major scope changes may incur additional fees
• Revision requests must be submitted in writing with clear specifications
• We will provide updated designs within 5-7 business days

5. Cancellation & Refund Timeline

Refund eligibility depends on the project stage. The following timeline applies:

5.1 Before Design Work Begins (Within 7 days of booking)

• Refund Available: 100% refund of deposit minus booking/consultation fee (AED 500-1,000)
• Condition: Must cancel within 7 days of initial booking

5.2 During Design Phase (Before Material Ordering)

• Refund Available: 75% of amounts paid for design services
• Non-Refundable: Initial consultation fee and any preliminary research costs
• Timeline: Within 14 days of receiving initial design concepts

5.3 After Material Ordering (Materials ordered but not delivered)

• Refund Available: 50% of total project cost or payment made
• Non-Refundable: Supplier orders cannot be cancelled; custom items cannot be returned
• Timeline: Cancellation request must be made within 3 days of order placement
• Note: Supplier penalties and cancellation fees will be deducted from refund

5.4 After Delivery/Installation Has Begun

• Refund Available: No refund on design services or materials already delivered
• Possible Options: Completion of project or negotiated settlement
• Note: Custom-ordered and fabricated items cannot be returned

5.5 After Project Completion

• Refund Available: No refunds (satisfaction guarantee applies instead)
• Resolution Available: Design modifications within 30 days of completion at no additional cost

6. Refund Request Process

To request a refund or cancellation, follow these steps:

1. Submit a written cancellation/refund request to our office
2. Provide your project details and reason for cancellation
3. Our manager will review your request within 3-5 business days
4. If approved, refund will be processed within 10-15 business days
5. For material cancellations, supplier penalties will be confirmed and deducted

7. Material Returns & Defective Items

For furniture, décor items, or materials purchased or ordered through us:

7.1 Defective or Damaged Items

• Report Immediately: Must be reported within 7 days of delivery
• Resolution: Full replacement or refund at no cost to client
• Supplier Handling: We will coordinate with suppliers for returns/replacements
• Timeline: Replacement items typically delivered within 2-3 weeks

7.2 Change of Mind Returns

• Timeline: Must be returned within 14 days of delivery (unopened/unused)
• Condition: Items must be in original, unused condition with packaging
• Refund: 80% refund (20% restocking fee applies)
• Custom Items: Custom-made or made-to-order items are non-returnable
• Shipping: Client responsible for return shipping costs

7.3 Non-Returnable Items

• Custom-fabricated furniture or fixtures
• Items made to specific measurements or specifications
• Upholstered items (once delivered)
• Materials and paint already installed
• Items with personalization or engraving
• Clearance or final sale items

8. Refund Processing & Payment Methods

• Approved refunds will be returned via the original payment method
• Processing time: 10-15 business days from approval
• Bank transfer fees or payment processor charges may be deducted
• For cancelled custom orders, supplier restocking and cancellation fees will be deducted
• No cash refunds; refunds issued only to original payment source

9. Non-Refundable Items & Fees

The following are non-refundable under all circumstances:

• Initial consultation fees and design assessment charges
• Preliminary site surveys and measurements
• 3D renderings and design concepts (design intellectual property)
• Custom fabrication work once production has begun
• Materials already installed or delivered to site
• Labor costs for installation work already completed
• Supplier orders once confirmed (cannot be cancelled by supplier)
• Items purchased on clearance or final sale
• Administrative and handling fees

10. Project Modifications vs. Cancellation

If you wish to modify your project rather than cancel entirely, we offer:

• Design Changes: Within revision period at no additional cost
• Scope Reduction: Before ordering – refund for excluded elements
• Material Swaps: Before delivery – may incur price differences
• Timeline Extension: No cancellation required; project paused with fees applicable

11. Installation Services

Once installation has begun:

• Cancellation during installation is subject to labor charges for work completed
• Installation cannot be stopped mid-project without additional completion costs
• All delivered materials remain with the client and are non-returnable
• Partial refunds may be negotiated if project is cancelled before significant work begins

12. Satisfaction Guarantee

We stand behind our work. If you are not satisfied with the completed project:

• You have 30 days after project completion to request modifications
• We will make reasonable adjustments at no additional cost during this period
• After 30 days, modification requests may incur additional design and installation fees
• This guarantee covers design and workmanship issues, not client preference changes

13. Intellectual Property Rights

Upon completion of payment for your project:

• You receive the right to use the completed interior design in your space
• Fixit Design Dubai retains ownership of design concepts, drawings, and 3D renderings
• Designs may be featured in our portfolio and marketing materials (unless confidentiality is agreed)
• If the project is cancelled or refunded, all design intellectual property remains with us
• You may not reproduce or share design concepts without written permission

14. Disputes & Complaints

In case of disputes:

• Contact our management team within 14 days of the issue
• Provide detailed explanation and documentation of your concern
• We will investigate and respond within 7 business days
• If unresolved, disputes may be escalated to mediation or arbitration
• All disputes are governed by United Arab Emirates law

15. Special Circumstances & Exceptions

Fixit Design Dubai reserves the right to:

• Consider exceptions to this policy on a case-by-case basis
• Offer credit toward future services instead of cash refunds
• Negotiate settlements for unique project situations
• Require additional documentation before processing claims

16. Limitation of Liability

Our total liability for any service failure, defective work, or breach of contract is limited to the refund amount or cost of correction, whichever is less. We are not liable for indirect, incidental, or consequential damages including loss of use or business interruption.

17. Changes to This Policy

Fixit Design Dubai may update this policy at any time. Changes become effective when posted to our website. Continued engagement with our services indicates acceptance of the updated terms.

18. Contact Us

This policy is effective as of June 2026 and applies to all interior design projects contracted from that date forward.